Frequently Asked Questions
Frequently Asked Questions
We transform your chaos into tranquility.SM We help people get control of their stressful living and working spaces. As a highly trained Certified Professional Organizer and productivity consultant, Helene teaches clients how to understand their core issues causing disorganization and thereby prevent it in the future. We provide visible and lasting results with easy-to-maintain systems that are developed based on your individual needs.
Helene Segura went into business in 2006 and earned her Certified Professional Organizer designation in 2009. She is a firm believer in continual education and training. Over the years, she’s developed a hybrid approach of consulting (give you straightforward recommendations) and coaching (allow you to realize your own solutions, which is far more powerful). You’ll get the benefit of receiving instant advice, as well as the empowerment of developing systems with your input.
After our initial Solutions Session, we sometimes work independently if that is more convenient for the client, but most of the time we work alongside the client to teach and encourage as we make progress.
For SpaceScaping® Services, usually you won’t need to purchase supplies in advance, but if you do, we’ll guide you in getting the right items before we arrive. During our Solutions Session, we tour the home or office and assess the situation to make sure we understand how the space is used and by whom, and what the organizing challenges are. Based on this assessment, we work with you to develop a customized action plan. After identifying the highest priority areas, we’ll discuss with you which projects you want to handle on your own and which, if any, you’d like us to work on with you side by side. For the latter, we teach you how to sort and make decisions about those “tough” items and guide you to the most efficient ways to dispose of, store or use them.
We may recommend products, such as bins or shelving units, that you can purchase on your own to improve the space, or you can have us do the shopping for you. We leave you with useful handouts and resources to reinforce what we’ve taught you during our work together, and in some cases we’ll give you assignments to work on before our next appointment.
For services related to Time, Data, and Paper, we will first go over our 15-point Personal Productivity Plan assessment. We help you decide what calendar, task list, and other options are best for your situation, and then during our second appointment, we go through the piles on your desk (and floor!) and create a system that will work for you.
Call us if you have any questions about how we would approach your projects. We’re happy to help you find out if our services are right for you, and if we’re not the best solution, we’ll help point you in the right direction.
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To achieve certification, a professional organizer must pass a grueling national exam. In order to qualify to sit for the exam, a professional organizer must catalog a minimum of 1,500 paid organizing hours (during which there must be a transfer/teaching of skills, and not just a concierge service) within a three year period in order to show that s/he is a serious, full-time professional and not just a part-time hobbyist. Once an organizer is certified, s/he must complete a minimum of forty-five continuing education hours every three years in order to re-certify.
The BCPO® says that “certification is a recognition of professionals who have met specific minimum standards, and proven through examination and client interaction that they possess the body of knowledge and experience required for certification. This program recognizes and raises industry standards, practices and ethics. For the public, while the CPO® designation is not an endorsement or recommendation, certification of professional organizers maximizes the value received from the products and services provided by a CPO®.”
LivingOrderSA owner Helene Segura is not only certified, but also serves on the international BCPO board. She is currently serving her third and final year as the President.
Getting organized is very personal, so it’s important that you know who you are allowing into your home or office and whether that person is qualified to help you with your organizational challenges. Here are some questions to ask when you are interviewing prospective professional organizers and Certified Professional Organizers.
Our work can indeed be very personal in nature and sometimes involves viewing or learning about your proprietary information. All of our work is done in a patient, nonjudgmental, and respectful manner. We will hold all client information, business or personal, written or verbal, in confidence. LivingOrder® San Antonio conforms to the written Code of Ethics for members of NAPO (National Association of Professional Organizers) as well as the Code of Ethics established by the BCPO (Board of Certification for Professional Organizers). Our Service Agreement also contains a confidentiality clause for your protection.
You can expect to pay about the same hourly rate for a highly trained Certified Professional Organizer® as you would for an interior designer, personal trainer, image consultant, or other similar service professionals. Our pricing structure is based on education, certification, extensive training, national association membership, local chapter membership, insurance, bonding, experience, and proven success. You deserve quality, and we can provide that for you. We work by the hour, with different rates for residential and commercial work, and different packages based on how involved you’d like us to be in your journey. Please call to discuss your situation and we will be happy to quote you our packages based on your needs.
While hiring a Certified Professional Organizer® is definitely not for everyone, we can usually help people with a variety of budgets. Even if you only work with us for two sessions, you’ll find that being organized is an investment in yourself, your family, and/or your business that pays huge dividends of time savings and decreased stress. The innovative online program for which we coach, The Clutter Diet, may be a perfect match if you are on a budget—give it a try and see what you think!
We have a 2-hour minimum appointment time for all work done on-site. We have a full client load, so we generally schedule at least one week out. During busy periods, you may have to wait two weeks to see us, but our clients find that we’re worth the wait. Payment is due at the time of service. We accept personal and business checks, and all major credit cards.
Please call us at 210-892-4990 x73 for additional details, or contact us using our convenient form.
We can usually give you a “ballpark” estimate based on our experience, but it is generally quite difficult to give estimates in our industry since every situation is so different. There are many factors impacting how long it will take:
Call us and we’ll be happy to talk through your situation to find out if we are right for you. If not, we’ll help to point you in the right direction. When you become our client, part of the action plan we’ll develop during our initial onsite session includes a realistic project timeline based on your personality, working style and schedule.
Our clients are ready to invest their time and resources to produce a higher quality work environment and lifestyle, and know that our expertise will get them there. Our clients are…
SOHO (Small Office/Home Office) business owners who want to:
Businesses and Corporations that want to:
Homeowners who want to: